5 Ways to Keep Your Front Desk Productive

5 Ways to Keep Your Front Desk Productive

When asked about problem areas of a business, many spa and salon owners and managers complain about “downtime” and lack of motivation at the front desk. Having no downtime at the front desk is the responsibility, first, of the owner or manager to document and teach. The front desk is a profit center when it employs…

8 Ways to Grow Your Business with the Right Software

salon software

Salon and spa software can vary greatly, but if the program you are using doesn’t have certain key elements, you will be missing out on a lot of potential revenue. A worthy business management software system should be powerful, intelligent, and provide you with the tools needed to grow your business. It should also help…

#DearHairStylist Thank You. Showcasing the True Value of Hair Stylists

#DearHairStylist

We, at Millennium Systems International, have been busy working on a new initiative to showcase the deep connections consumers have with their hairstylists. “It’s so important to bring to light and recognize the deep connections that we have with our hairstylist,” said Millennium’s Marketing Director, Jen Martinelli. “I personally have been through proms, a wedding…

7 Ways to Motivate Salon and Spa Employees in 2016

salon motivation

Staff motivation is an issue for many businesses, and the salon and spa industry is no stranger to this issue. In a client centric business, you must do your best as the business manager or owner to motivate your staff and provide a pleasant work environment. But how exactly do you keep your employees happy?…

How to Set and Implement Goals at the Salon or Spa

Woman writing list of goals,  close-up of hand

The New Year is here and now is the time to implement new goals at your salon or spa. Creating a plan, and sticking to it, will help your business’s success. Before you get started, it’s important to look at what you have achieved in the past year. Did you meet or surpass your goals…

13 Survey Questions You Can Ask Guests at Your Salon or Spa

Blog-SalonSurvey-2015

What is the best way to find out about your clients’ experience? When it comes to learning about your client base, there is rarely anything more effective than a customer survey. For decades, surveys have given guests a chance to voice their opinions or concerns about a business. A well thought out survey can open…

Everything You Should Know to Get Started in the Spa Business

spa business

The beauty industry is quite lucrative, and seems to be growing every year. In 2014, the International Spa Association (ISPA) announced that the spa industry surpassed revenues of $14 billion, revenue was not the only area of growth, but spa visits, revenue per client, and an increase in new spa locations also grew. The spa…

Salon Insurance: What Is The Cost?

Blog-SalonInsurance-2015

In order to ensure the safety of customer and employees at the salon, salon owners normally purchase commercial liability insurance. Commercial liability insurance varies in cost and depends on a number of factors. Salon owners should shop around for quotes and compare the different coverages in order to see what fits their budget and their…

Incorporating Memberships Into Your Spa

spa memberships

More and more spas are offering membership options to their clients. It’s possible you may have been considering the same, but haven’t had the time to consider it in detail. There are pros and cons to introducing a membership package, and it’s something you really have to think through before you make a decision. Let’s…