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Support




Harms Software's 99% retention rate is a testament to our ongoing focus on support long after the sale of our software. This retention rate FAR exceeds that of any other leading competitor. In fact 85% of our clients converted to Harms Software because of their dissatisfaction with their current software and the level of support they were provided. These conversions include high profile users like Adam Broderick, Nordstroms, Georgette Klinger, Saks 5th Avenue, Scott Miller, Robert Andrew, and more. Harms Software remains committed to it's quest for excellence, not only with their software, but more importantly with quality, caring support and ongoing customer service.















Harms Software is a Microsoft Certified Partner and employs qualified, Microsoft Certified Professionals that can help you with all of your needs - not just software. Our experts know networking, peripherals, operating systems, and more. Harms Software is a true end-to-end solution that understands your industry and the technology you need to be successful within it.

Bottom line - you'll love our support... or we will return your software investment. That's Guarantee 365!



Support Information



You can contact us during our standard working hours below or contact us 24 hours a day via our emergency paging option found on our telephone system (option 9):

Hours of Support Operation
Monday - Friday 9am to 8pm EST
Saturday 10-5p EST
Sunday Emergency page only

Contact Information
Phone # 973.402.8801

24 Hr Emergency Phone # 973.402.8801 at prompt press 9

For the quickest response to your support question, please call 973.402.8801 during the hours of support operation. You may also post questions to other Harms Software Users on the Harms Online Community or email support@harms-software.com.



Knowledge Base




Harms Software's Knowledge Base stores additional support information for your product including: Millennium Software Family, Autopage, Credit Card Interface, Help Agents, Network and Mapping Drives, Updates and Backups, and more.






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Guarantee 365







Harms Software products are now risk-free because we offer the industry's only 1-year, 100% Money Back Guarantee!











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Phone: 888-813-2141 . Fax: 973-402-8812