How to Deal with Negative Reviews

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As salon or spa owner, the foundation of your business is built on satisfied clients. But what happens when one unhappy client takes to the internet to complain? Negative reviews can be very disheartening. Facing adversity online is a delicate matter that needs to be proactively handled with compassion and grace. When handled appropriately, negativity…

How to Stay in Control as a Salon Owner

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Question:  Oftentimes, salon owners aren’t just owners; they are also busy behind the chair. So, what should owners focus on to prevent losing control of what’s going on? Answer:  As a salon owner, whether working behind the chair or not, it’s easy to get sidetracked and lose focus of the overall health of your business.…

Going Above and Beyond Makes All the Difference

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Stand out from the competition by going above and beyond for your clients. Think about a time when a business made you feel like the most important person in the room. That is the feeling you want to achieve for your clients every time they visit your business. Going one step further in the service…

Is Attending a Trade Show Worth It?

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Millennium S.I. has been attending industry trade shows for over 25 years. The results of these trade shows have been decades-long relationships with partners, clients, and industry experts; staying on top of industry trends; and increased brand awareness and sales. Clients frequently reach out to us to find information regarding the benefits of attending a…

The Importance of Continuing Education

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Everyone wants to see his or her business succeed, but not everyone is willing to invest in the process. Every industry, especially the beauty industry, should participate in continuing education. Beauty trends, maintenance, tools, and business best practices are all changing on a daily basis. What was once the most popular style or method five…

Taking Time to Appreciate Employees

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People like to be recognized for their efforts; it makes them feel valued and appreciated.  When you ask your employees what their favorite part of their job is, what kind of answers do you receive? It should go without saying that your employees like the job they are responsible for, but what keeps them coming…